Payment and Refund Policy

Payment methods

LionzHost accepts the following payment methods from all countries: Online credit card payment (Visa, Mastercard), Paypal. LionzHost reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government issued ID such as an Emirates ID, Passport, etc. At times we might also request a “selfie” with the credit card holder holding the card against our website/ticket # open in the browser behind the card holder. We do so to prevent & protect our systems from being used for fraud & illegal purposes. We will process such documents in accordance with our privacy policy and they will be stored for a short period of time on our systems until we delete them. We will never share your personal data with any 3rd part unless required by law.

LionzHost does not store any credit card information on its servers. We only store a “token” that is linked to your card which in terms is stored in a secure & encrypted vault that is provided by the payment gateway partner.

Renewals & suspensions

You will receive email reminders before the end of the billing cycle as a reminder about an upcoming renewal of your services. Our system sends multiple reminders on your registered email. It is your responsibility to monitor these emails. We also send out SMS notifications related to domain renewals if you have opted for this service. If an invoice is unpaid by reaching the expiry date, it will automatically suspend the service associated with the invoice. In the case of domain names, they will be removed from the DNS and will stop resolving. If the service remains unpaid for another 7 days (hosting/servers) they will be terminated and all data including backups removed and for up to 30 days (for most domains) until they are deleted from the reigstry & become available for registration to anyone again. It is your sole responsibility to renew, pay and/or cancel the services purchased from LionzHost. We provide you a 24/7/365 access to manage your billing/online payments online from any location or device.

Refund Policy

A refund can not be obtained on the purchase of the product or service in question after the initial purchase unless the service is not activated or if there is a technical failure caused by us. Refund requests must be submitted within 7 days of the purchase. Certain products and services may be non-refundable as specified during the purchase process.

Refund can be obtained by contacting our billing department at support@lionzhost.com. They will be processed in 5 working days and sent to the original payment method.

Price & Package Changes

We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.